Saturday, October 17, 2009

After installing KB974571 the OCS server might stop working

After installing KB974571 the OCS server might stop working with events like this (se below)

The solution for now, is to remove KB974571 again and stop automatic install update if it’s turn on. just do the setting “download but let me choose when to install them” for now.

After removing KB974571 you need to restart the server.

Event Type:    Error
Event Source:    OCS Server
Event Category:    (1000)
Event ID:    12290
Date:        16-10-2009
Time:        19:47:41
User:        N/A
Computer:    XXXXXXXX
Description:
The evaluation period for Microsoft Office Communications Server 2007  has expired. Please upgrade from the evaluation version to the full released version of the product.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:    Error
Event Source:    OCS Server
Event Category:    (1000)
Event ID:    12299
Date:        16-10-2009
Time:        19:47:41
User:        N/A
Computer: XXXXXXXXX   

Description:
The service is shutting down due to an internal error.

Error Code: C3E93C23 (SIPPROXY_E_INVALID_INSTALLATION_DATA)
Resolution:
Check the previous event log entries and resolve them. Restart the server. If the problem persists contact Product Support Services.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Update Update :)

Update: client update, this is not the case (or at least not on my XP client)

But on my Windows 7 it’s a problem having kb974571 installed  

User desktop that has the KB974571 installed will not be able to login.
Remove the KB974571 from the desktop PC and restart, this should fix the problem.

Source for some of the information on this blog: http://golumolu.in/blogwp/2009/10/ocs-front-end-service-stopped-with-service-specific-error-3286842403-0xc3e93c23-due-to-windows-update-kb974571/